Payment: payment should be made in full at the time of placing your order by credit/debit card or by PayPal. t s and payment by PayPal. Payment by Bank Transfer is also acceptable and we're happy to accept Purchase Orders from schools. leisure centres, councils and other such organisations.
Shipping cost: standard shipping to mainland UK will be charged at £4.00 (£3.33 plus VAT) on all products unless they are marked as "free shipping". However, if you order to a value of £100 or more (within mainland UK) shipping is free of charge to you. If you would like first class or guaranteed express delivery please contact us for a quote.
Shipping Service: the service will be Royal Mail 2nd class signed for or by courier equivalent for larger items such as nets.
Shipping time: Orders placed by midday Monday-Friday (excepting bank holidays) will usually be dispatched the same day, with orders placed after this time usually dispatched the next working day. Delivery time will vary but should take no longer than 2-5 working days: most orders sent by Royal Mail are received within 2 working days (some even get there the next day) but larger items, for example the net systems, can take longer. If you need something urgently it is possible to dispatch by first class or express delivery or you could collect your order, just call us to discuss.
Outside Mainland UK: please contact us for a shipping quote. Shipping times will vary depending on the service used.
International Orders: please contact us with details of what you'd like to buy and where it is to be shipped for a quote of the total cost. Shipping times will vary depending on the service used. Please note that we have no control over how long the parcel will be detained or the charge made in respect of import duties.
Packaging: there is no extra cost charged for packing. For environmental reasons we try to reuse and recycle as much of our packing material as possible so you may find that, for example, cardboard from larger boxes is used as packaging material to secure your items. Please accept our apologies if you find this packaging method a bit "informal".