Terms & Conditions of Sale


  • PRICE AND CONDITION OF SALE

Prices prevailing at the time of postage will apply on all orders and are subject to change without notice. Possession of this price list does not constitute an offer. Pickle-ball.co.uk reserves the right to reject any and all orders.

  • PAYMENT FOR PRODUCTS

We gladly accept most major credit and debit cards: Visa, MasterCard, Amex etc. and PayPal. We also accept payment by cheque and purhase order where necessary.

  • SHIPPING AND HANDLING

Most of our products are currently shipped free of charge within the UK. If you purchase a product which is not subject to free postage and packing, our postage costs are determined by weight and size and Pickle-ball.co.uk's policy is to prepay the computer generated postage cost and add it to your invoice. We add a small amount to cover secure packaging but do not add other additional handling fees. We ship orders as soon as possible and within 2 business days.

We will aim to post in stock orders received by the next working day (i.e. excluding Saturday and Sunday). Pickle-ball.co.uk will do its best to post orders complete in one package but in some cases we may need to post orders in more than one package. 

If we are out of stock on particular items we aim to complete any back orders within four weeks, given it can take stock three weeks for stock to arrive from the US and clear Customs. Rest assured that every reasonable effort will be made to complete your order in a timely fashion.

Customers are responsible for all postage costs (where charged) and applicable surcharges. Title and risk of loss pass to the Customer upon delivery of the products to the carrier. Pickle-ball.co.uk delivery dates are estimates only and Pickle-ball.co.uk is not liable for delays in postal delivery.

  • SPECIAL ORDERS

We may be able to accept special 'custom' orders with common conditions. All merchandise that is special ordered must be prepaid and no returns will be accepted. Delivery time will be determined by Pickle-ball.co.uk at the time of order. Special order requests must be made in writing to Jane@pickle-ball.co.uk.

  • GENERAL WARRANTY STATEMENT

Pickle-ball.Inc products represent excellent engineering, quality and workmanship and are designed to provide the user with outstanding performance, value and durability. The “life” of Pickle-ball.Inc products will vary according to the playing habits of the individual user. Pickle-ball.co.uk warrants their products to be free from any defect in workmanship or materials arising from normal play for a period of sixty days from date of purchase by the customer. If a product is found to be defective, Pickle-ball.co.uk will solely, at it’s discretion, provide repair or replacement for the product. Any product, which shows signs of abuse or alteration by anyone other than Pickle-ball.co.uk will invalidate this warranty. 

  • RETURNS / EXCHANGES

We want you to be fully satisfied with every item that you purchase from Pickle-ball.co.uk.  In line with the Consumer Contracts Regulations if you are not satisfied with an item within 14 days of purchase you may return it (at your expense) for a refund or an exchange.  Please email: Jane@pickle-ball.co.uk or call 075928 79353 to obtain a return or exchange number (ROE # ).  Please ensure you insure your products.

Items received without an ROE# on the outside of the package will be refused and returned to the customer.
All postage charges to return or exchange items are at the customer's expense.
Exchanged items will be sent via 'signed for' delivery unless otherwise specified.

  • SHIPPING DAMAGE CLAIMS

Pickle-ball.co.uk ensure that all products are free of damage at the point of postage.  According to the major small package carriers, the moment you sign for your packages, you are accepting packages without damage. Therefore;

DO NOT SIGN FOR DAMAGED PACKAGES - if needed, inspect packages with your carrier present to determine if any items were damaged in transportation. Damage claims can only be made with the carrier at the time of delivery. Damaged packages with damaged goods should be refused by the customer at the time of delivery.

Please inspect each package upon receipt of merchandise, immediately noting any damage. If you reject a damaged package please contact Pickle-ball.co.uk immediately on 075928 79353.

  • WARRANTY RETURN (REPAIR OR REPLACEMENT)

If a product fails due to materials or workmanship within 60 days of the purchase date, Pickle-ball.co.uk will, at its discretion, repair or replace the product after it has been returned. Contact Pickle-Ball.co.uk by email at Jane@pickle-ball.co.uk or tel:  075928 79353 to arrange a warranty return. Items received without an ROE# on the outside of the package will be refused and returned to the customer.

  • All postage charges to return or exchange items are at the customer's expense.
  • Exchanged items will be sent via 'signed-for' delivery unless otherwise specified.