FREE UK shipping over £100 (standard shipping £4) Not in the UK? No problem, just email for prices

Terms & Conditions of Sale


  • PRICE AND CONDITION OF SALE

Prices prevailing at the time of postage will apply on all orders and are subject to change without notice. Possession of this price list does not constitute an offer. UK Pickleball Shop reserves the right to reject any and/or all orders.

  • PAYMENT FOR PRODUCTS

We gladly accept most major credit and debit cards: Visa, MasterCard, Amex etc. We will also accept payment by cheque and purchase order where necessary.

  • SHIPPING AND HANDLING

A flat rate charge of £4 (including VAT) for postage and packing will be applied to all orders to a mainland address within the UK for orders under £100 unless the product you buy is marked as "free shipping". Orders over £100 shipped to an address within the UK mainland are currently shipped free of charge. There are no other handling charges. We ship orders as soon as possible and within 2 business days.

We will aim to post in stock orders received by the next working day (i.e. excluding Saturday and Sunday). UK Pickleball Shop will do its best to post orders complete in one package but in some cases we may need to post orders in more than one package. 

If we are out of stock on particular items we aim to complete any back orders within four weeks, given it can take stock three weeks for stock to arrive from the US and clear Customs. Rest assured that every reasonable effort will be made to complete your order in a timely fashion.

Customers are responsible for all postage costs (where charged) and applicable surcharges. Title and risk of loss pass to the Customer upon delivery of the products to the carrier. Delivery dates are estimates only and UK Pickleball Shop is not liable for delays in postal delivery.

  • SPECIAL ORDERS

We may be able to accept special 'custom' orders with common conditions. All merchandise that is special ordered must be prepaid and no returns will be accepted. Delivery time will be determined by UK Pickleball Shop at the time of order. Special order requests must be made in writing to Jane@pickleball.co.uk.

  • GENERAL WARRANTY STATEMENT

Items sold by UK Pickleball Shop are designed to provide the user with outstanding performance, value and durability. The “life” of products will vary according to the playing habits of the individual user. UK Pickleball Shop warrants their products to be free from any defect in workmanship or materials arising from normal play for a period of sixty days from date of purchase by the customer. If a product is found to be defective, UK Pickleball Shop will solely, at it’s discretion, provide repair or replacement for the product. Any product showing signs of abuse or alteration by anyone other than UK Pickleball Shop will invalidate this warranty. 

  • RETURNS / EXCHANGES

We want you to be fully satisfied with every item that you purchase from UK Pickleball Shop.  In line with the Consumer Contracts Regulations if you are not satisfied with an item within 14 days of purchase you may return it (at your expense) for a refund or an exchange.  Please email: Jane@pickle-ball.co.uk or call 07848 842998 to discuss a refund or exchange prior to returning the goods. All postage charges to return or exchange items are at the customer's expense. Exchanged items will be sent via 'signed for' delivery unless otherwise agreed. 

  • SHIPPING DAMAGE CLAIMS

UK Pickleball Shop ensures that all products are free of damage at the point of postage.  According to the major small package carriers the moment you sign for your packages you are accepting packages without damage. Therefore;

DO NOT SIGN FOR DAMAGED PACKAGES - if needed, inspect packages with your carrier present to determine if any items were damaged in transportation. Damage claims can only be made with the carrier at the time of delivery. Damaged packages with damaged goods should be refused by the customer at the time of delivery.

Please inspect each package upon receipt of merchandise, immediately noting any damage. If you reject a damaged package please contact UK Pickleball Shop immediately on 07848 842998.